FAQ

Packages can sometimes be routed through multiple couriers, in this case there can be a delay in tracking until the final leg of the delivery. We kindly request you to be patient awaiting the tracking to become active. If the tracking has not become active in over 10 business days, please contact us for a status.

Please email [email protected] within 24 hours so we can correct this. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Unfortunately after this time period we are unable to change the address as the order has been passed onto our fulfillment centre.

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

Please send an email ASAP to [email protected] so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the inquiry and prioritize it. Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.

Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.

Packages can sometimes be routed through multiple couriers, in this case there can be a delay in tracking until the final leg of the delivery. We kindly request you to be patient awaiting the tracking to become active. If the tracking has not become active in over 10 business days, please contact us for a status.

Please email [email protected] within 24 hours so we can correct this. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Unfortunately after this time period we are unable to change the address as the order has been passed onto our fulfillment centre.

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

Please send an email ASAP to [email protected] so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the inquiry and prioritize it. Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.

Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.

Packages can sometimes be routed through multiple couriers, in this case there can be a delay in tracking until the final leg of the delivery. We kindly request you to be patient awaiting the tracking to become active. If the tracking has not become active in over 10 business days, please contact us for a status.

Please email [email protected] within 24 hours so we can correct this. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Unfortunately after this time period we are unable to change the address as the order has been passed onto our fulfillment centre.

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

Please send an email ASAP to [email protected] so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the inquiry and prioritize it. Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.

Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.

Packages can sometimes be routed through multiple couriers, in this case there can be a delay in tracking until the final leg of the delivery. We kindly request you to be patient awaiting the tracking to become active. If the tracking has not become active in over 10 business days, please contact us for a status.

Please email [email protected] within 24 hours so we can correct this. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Unfortunately after this time period we are unable to change the address as the order has been passed onto our fulfillment centre.

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

Please send an email ASAP to [email protected] so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the inquiry and prioritize it. Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.

Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.