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FAQ

FAQ

General

Our support team is available Monday to Friday, we respond to all inquiries within 24-48 hours. See our contact page for details.

All sales vary from time to time, most sales however last 24 hours.

If there’s something you need help with and it’s not listed in the FAQ please feel free to contact us at [email protected] and we will get back to you as soon as possible.

Yes we are! Get in contact to find out more about our affiliation program and how you can earn with us.

Shipping

As items can be custom made to order please allow 3 to 7 business days for order processing. This may take longer depending on item availability, peak seasons and if it is a larger order. We always strive to process orders as fast as possible.

Yes! We ship to the US, Canada, Europe, Australia, South America, Asia and Africa.

Orders are shipped from our various warehouses around the world. As our items are stored in several warehouses, your order may be shipped in separate packages.

Once your order has been dispatched packages generally arrive within 15-20 business days. In some instances it can take up to 30 working days depending on where you are in the world, your local postal service, customs policy and other circumstances. All shipments are registered by our courier.

In rare cases your order may be subject to local import duties and taxes depending on your destination address. Unfortunately we have no control over these charges and cannot advise what they may be. We are not liable for these charges, and unfortunately can not reimburse or refund these costs.

Payment Details

VISA, Mastercard, Discover, American Express and PayPal.

Our pricing is based in USD (United States Dollar), EUR (Euro) and GPB (British Pound Sterling) depending on your shopping location. All payments and exchanges are dealt with directly by our payment processors.

Orders

Rest assured that in the rare case that we have happened to send you an incorrect or faulty item we will replace it free of charge. If for some reason your package does not arrive we will refund the total cost of the order.

Please email [email protected] within 24 hours so we can correct this. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Unfortunately after this time period we are unable to change the address as the order has been passed onto our fulfillment centre.

You must contact us within 1 hour of placing the order to arrange an item change. Just send an email ASAP to [email protected] so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the inquiry and prioritize it.

This simply means that the order has been processed and shipped, essentially the order has been “completed” from our end and is now on its way to you!

Please send an email ASAP to [email protected] so we can cancel your order for you. Please make the subject of the email [CANCELLATION] so that we can spot the inquiry and prioritize it. Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After that time, the order is locked for processing and can not be cancelled.

We are really sorry, but an order cannot be cancelled anymore once it has been shipped. The order has already been turned over to our courier partners and is on its way to you.